Return Policy

🌙 MoonlitMart – 7-Day Return & Refund Policy

Effective Date: 20/11/2025

At MoonlitMart, we are committed to providing a safe, transparent, and seamless shopping experience. If you are not completely satisfied with your purchase, our 7-day return policy ensures you can return eligible items easily.

1. Eligibility for Returns

  • Returns must be initiated within 7 days of delivery.
  • Products must be unused, in original condition, including all tags, packaging, and accessories.
  • Non-returnable items:
    • Personalized or custom-made products
    • Digital downloads or online content
    • Perishable goods (e.g., food, plants)
  • Items showing signs of use, damage, or alteration will not be accepted.

2. How to Initiate a Return

  1. Email our support team at moonlitmart@gmail.com.
  2. Provide your:
    • Order number
    • Item name(s)
    • Reason for return
  3. Our team will provide a Return Authorization and instructions.

Important: Returns without prior authorization may not be accepted.

3. Refund Process

  • Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method.
  • Refunds typically appear within 5–10 business days after approval.
  • Shipping fees are non-refundable, except when the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Provide photos and details when contacting us.
  • Exchanges are subject to product availability. If the same item is unavailable, a refund will be issued.

5. Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the item reaches us safely.
  • MoonlitMart is not responsible for items lost or damaged during return shipping.

6. Partial Refunds

  • Partial refunds may apply if items are returned without original packaging, missing tags, or showing signs of use.
  • The refund amount will be determined after inspection of the returned item.

7. Contact Us

For questions regarding returns, refunds, or exchanges, email us at moonlitmart@gmail.com. Our support team is committed to assisting you promptly.

At MoonlitMart, we value your trust and aim to make every purchase worry-free. Your satisfaction is our priority.